چیزهایی که مدیران باید بدانند
something managers should knowچیزهایی که مدیران باید بدانند
something managers should knowIndex - فهرست مطالب
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Index
AACSB. See American Assembly of
Collegiate Schools of Business
acceptance theory of management
Barnard, Chester
definition
accountability
definition
organizing
achievement-oriented leadership style
active listening
activity ratios
Adams, J. Stacy
adapting to managerial environments
affirmative action
definition
staffing
Age Discrimination in Employment Act
Alderfer, Clayton
alternatives, decision making
analyzing
developing
selecting
America First
American Assembly of Collegiate Schools
of Business (AACSB)
Americans with Disabilities Act
analytic thinking skills
appeal to objectives, conflict management
application forms
assessment centers, testing
authority
classical administrative theory
compared to power
definition
principle of organizing
autocratic leadership style
avoidance
conflict management
reinforcement theory
awareness of managerial environments
B
balance sheets
Barnard, Chester
barriers to planning
basic literacy training
behavior-outcome relationship
behavioral flexibility skills
behavioral management theory
definition
Hawthorne studies
human needs
human relations movement
Maslow, Abraham
Mayo, Elton
McGregor, Douglas
self-fulfilling prophecies
belonging and love needs
body language. See nonverbal
communication
bottom-up budgeting
boundary spanning
definition
managerial environments
brainstorming
decision making
definition
budget controls
bureaucracy
Burns, Tom
definition
limitations
mechanistic structure
organic structure
Stalker, George
Weber, Max
Burns, Tom
business knowledge, leadership trait
C
centralization, classical administrative
theory
centralized organization
compared to decentralized
definition
CEO. See chief executive officer
certainty, decision making
chain of command
definition
organizing
Champy, James
change leadership
Chapter Checkout exercises
communication
control
decision making
environments
final review
global environment
leadership
management thought, evolution of
managing change
motivation
nature of management
organizational design
organizational structure
planning
staffing and human resource
management
teams
Total Quality Management
(TQM)
charismatic power
Chernobyl nuclear plant explosion
chief executive officer (CEO)
chief operating officer (COO)
China
Civil Rights Act of 1964
Civil Rights Act of 1991
civil war
classical administrative theory
authority
Barnard, Chester
bureaucracy
centralization
competence
definition
discipline
division of labor
division of work
equity
esprit de corps
Fayol, Henri
Follet, Mary Parker
history of
impersonal relationships
initiative
order
records
renumeration of personnel
responsibility
rules and regulations
scalar chain
specialization
stability of tenure of personnel
subordination of individual interest
unity of command
unity of direction
Weber, Max
well-defined hierarchy
classical management theory
classical administrative branch
classical scientific branch
history of
classical scientific theory
definition
Gantt, Henry
Gilbreth, Frank
Gilbreth, Lillian
motion study
Taylor, Frederick
clinic directors
closed system
definition
systems management theory
Coca-Cola
coercive power
definition
leadership
cognitive ability, leadership trait
collaboration
conflict management
stage of growth
commercial distribution systems
common myths about management
communication
active listening
constructive feedback
definition
downward
grapevine
importance of
improving
informal channels
interpersonal
lack of
nonverbal
oral
process
upward
written
company policies
compensation
definition
employee benefits
wage and salary
competencies, leadership
Principles of Management
competitive advantage
definition
managerial environment
competitors, directly interactive forces
compressed workweek
compromise, conflict management
conceptual skills
concurrent control
definition
employee activity
condition of certainty
consequences, analyzing alternatives
constructive feedback
Consumer Product Safety Commission
content theory
definition
motivation
contingency planning
alternatives, identifying
definition
contingency theory
definition
it all depends approach
leadership
continuing plans
continuous improvement, quality school
of management
continuous process
control
budget
computers
concurrent
definition
effective
feedback
feedforward
financial
human resource
information management
international manager
management function
marketing
organizational
process
purpose
stage of growth
control and evaluation system, decision
making
COO. See chief operating officer
core-manufacturing technology
cost-leadership strategy
country club style of leadership
creativity, stage of growth
crisis problem
decision making
definition
Crosby, Phillip
cross-functional teams
definition
purpose
structure
cultural change
cultural shock
customer satisfaction
customers
directly interactive forces
mission statements
D
debt ratios
decentralized organizations
compared to centralized
definition
decision making
alternatives, analyzing
alternatives, developing
alternatives, selecting
brainstorming
certainty
control and evaluation system
crisis problem
decision trees
Delphi technique
group techniques
implementation
importance of
intuitive decision model
leadership style
limiting factors, identifying
nominal group technique
payback analysis
personal styles
potential alternatives, developing
predisposed decision model
problems, defining
rational/logical decision model
risk
satisfice
simulations
uncertainty
decision tree
decisional category, manager roles
deficit principle, Maslow’s hierarchy of
needs theory
delegation
accountability
authority
communication
definition
leadership style
level of
organizing
stage of growth
tasks
team members
Delphi technique
Deming, W. Edwards
demographics
definition
indirectly interactive forces
managerial environments
department head
development plans
definition
employee training
differentiation strategy
directing, international manager
direction, stage of growth
directive leadership style
directly interactive forces
DIRFT. See doing it right the first time
disseminator role
disturbance handler role
diversity, international management
diversity training
division of labor. See work specialization
division of work
divisional structure
Disney structure0s
organizational design
doing it right the first time (DIRFT)
downsizing
downward communication
drive, leadership trait
drivers, force-field analysis
Drucker, Peter
dynamic environments
E
Eastern Europe
economic dimensions, managerial
environments
economic environment
EEO. See Equal Employment Opportunity
EEOC. See Equal Employment
Opportunity Commission
effectiveness, analyzing alternatives
embargo
definition
global management
employee benefits
compensation
definition
Employee Polygraph Protection Act
employee teams, quality school of
management
employees, directly interactive forces
empowerment
definition
employee motivation
managerial environments
entrepreneur role
entropy, systems management theory
environment, impact on organizational
design
environments, managerial
adapting to
awareness of
boundary spanning
company policies
demographics
directly interactive
economic dimensions
empowerment
formal structures
global dimensions
heroes
indirectly interactive
leadership styles
legal dimensions
mission statements
organizational climate
organizational culture
philosophy of management
political dimensions
resources
rites and rituals
social network
technological dimensions
values
Equal Employment Opportunity
Commission (EEOC)
Equal Employment Opportunity (EEO),
99–100
Equal Pay Act of 1963
equity
equity theory
ERG (Existence, Relatedness, Growth)
theory
esprit de corps
esteem needs
Principles of Management
ethnocentrism
exchange rates
existence needs
expatriates
expectancy theory
expert power
definition
leadership
exporting
definition
multinational corporations
external environment
adapting to
awareness of
demographics
directly interactive
economic dimensions
global dimensions
indirectly interactive
legal dimensions
mission statements
organizational change
political dimensions
technological dimensions
values
extinction, reinforcement theory
Exxon Valdez spill
F
Fair Labor Standards Act
Family and Medical Leave Act
Fayol, Henri
feasibility, analyzing alternatives
Federal Food and Drug Administration
feedback, systems management theory
feedback controls
feedforward controls
Feigenbaum, Armand V.
Fiedler, Fred E.
figurehead role
financial audits
control
definition
financial ratio analysis
control
definition
financial responsibility centers
financial statements
controls
definition
first-line management
definition
low level
flexible budgeting
flexiplace. See telecommuting
flextime
Follet, Mary Parker
force-field analysis
definition
development of
drivers
Lewin, Kurt
Ford Motor Company
foreign language translation
formal structure
definition
managerial environments
four-fifths rules, staffing
France
frustration-regression principle
functional authority
functional structure
definition
organizational design
functional teams
definition
structure
future trends in management
G
Gantt, Henry
General Motors
Germany
global dimensions, managerial
environments
global managers
global marketplace
global strategic partnerships
global structure stage
goal-setting theory
goals
coordination
effective
mission statement
planning
goods and services
grapevine
communication
definition
informal organization
Greiner, Larry E.
group leader
group techniques
growth, stages of
growth needs
H
Hammer, Michael
Harley-Davidson
Hawthorne effect
Hawthorne studies
health exams
heroes, managerial environments
Hersey-Blanchard Model of Situational
Leadership
Herzberg, Frederick
hierarchy of needs theory
high costs
high employee turnover
high rate of absenteeism
Hill, Anita
Honda
Honduras
honesty, leadership trait
horizontal communication
horizontal job loading. See job enlargement
hospitals
House, Robert
HRM. See human resource management
human relations movement. See behavioral
management theory
human resource management (HRM)
application forms
compensation
controls
downsizing
four-fifths rules
interviews
laws and regulations3
management function
orientation
performance evaluation
planning
recruitment
testing
training
human skills
hygiene factors
I
Immigrant Retirement Act
impersonal relationships
implementation, decision making
impoverished style of leadership
incentive pay
income levels
income statement
definition
financial controls
indirectly interactive forces, managerial
environments
individual interest, subordination of
inflation rates
informal channels. See grapevine
informal organization
Barnard, Chester
definition
grapevine
informal groups
information management control
informational category, manager roles
infrastructure, less developed countries
initiative
inputs, systems management theory
integrity tests
intergroup development
internal environment
adapting to
boundary spanning
company policies
empowerment
formal structures
heroes
leadership styles
mission statement
organizational change
organizational climate
organizational culture
philosophy of management
resources
rites and rituals
social network
values
international division stage
international environment
consumer safety
economic
global marketplace
legal
political
sociocultural
technological
international manager
control
directing
organizing
planning
staffing
Principles of Management
International Standards Organization
(ISO)
International Telephone and Telegraph
(ITT)
interpersonal category, manager roles
interpersonal communication
interpersonal skills training
interrelationships, organizational design
interviews
intrapreneurship
definition
motivation
intuitive decision model
Iraq
ISO 9000 Certification
ITT. See International Telephone and
Telegraph
J
Japan
job
analysis
description
enlargement
enrichment
rotation
sharing
joint venture
definition
multinational corporations
Juran, Joseph
JUSE. See Union of Japanese Scientists and
Engineers
K
kaizen
definition
quality school of management
Kawasaki
Kentucky Fried Chicken
Keynes, John Maynard
Kmart
knowledge tests
L
L. L. Bean
laissez-faire leadership style
laws and regulations, staffing
affirmative action
Age Discrimination in Employment
Act
Americans with Disabilities Act
Civil Rights Act of 1964
Civil Rights Act of 1991
Employee Polygraph Protection
Act
Equal Employment Opportunity
Commission (EEOC)
Equal Employment Opportunity
(EEO)0
Equal Pay Act of 1963
Fair Labor Standards Act
Family and Medical Leave Act
Immigrant Retirement Act
Mandatory Retirement Act
National Labor Relations Act
Occupational Safety and Health
Act
Pregnancy Discrimination Act
of 1978
protected class
sexual harassment
Title VII, Civil Rights Act
Vietnam-Era Veteran’s Readjustment
Assistance Act
Vocational Rehabilitation Act
Worker Adjustment and Retraining
Notification Act
leader role
leadership
change
contingency theory
importance
learning organizations
path-goal theory
power versus authority
situational approach
situational model
skills
styles
traits
transformational
leading
definition
management function
learning organizations
definition
leadership
legal dimensions, managerial
environments
legal environment
legitimate power
definition
leadership
Lewin, Kurt
liaison role
licensure agreement
definition
multinational corporations
life cycle, organizational
age, relationship to size
birth
maturity
midlife
youth
limiting factors, identifying
line authority
definition
organizing
liquidity ratios
location, mission statements
low level first-line management
low morale
low pay
low profits
M
Malcolm Baldridge National Quality
Awards
management
common myths
definition
future trends
low level
middle level–5
top level
management information systems (MIS)
definition
quantitative approach
management science, quantitative
approach
manager
definition
purpose of
roles of–7
skills–8
managerial environments
adapting to
awareness of
boundary spanning
company policies
demographics
directly interactive forces
economic dimensions
empowerment
formal structures
global dimensions
heroes
indirectly interactive forces
leadership styles
legal dimensions
mission statements
organizational climate
organizational culture
philosophy of management
political dimensions
resources
rites and rituals
social network
technological dimensions
values
Managerial Grid model
Mandatory Retirement Act
manufacturing technology
market research
marketing controls
Maslow, Abraham
behavioral management theory
hierarchy of needs theory
mass production
definition
technology
matrix structure
advantages
disadvantages
Mayo, Elton
McClelland, David
McDonald’s
McGregor, Douglas
behavioral management theory
organizational climate
means-end chain
definition
planning
mechanistic structure
bureaucracy
definition
mental models
mentoring programs
Mercedes-Benz
Mexico
middle level management
middle-of-the-road style of leadership
Mintzberg, Henry
MIS. See management information systems
mission change
mission statement
definition
managerial environments
MNC. See multinational corporations
monitor role
Morocco
motion study
definition
Gilbreth, Frank
Gilbreth, Lillian
motivation
acquired needs theory
compressed workweek
content theory
definition
empowerment
equity theory
ERG (Existence, Relatedness, Growth)
theory
expectancy theory
goal-setting theory
hierarchy of needs theory
intrapreneurship
job enlargement
job enrichment
job sharing
leadership style
leadership trait
management theories and
reinforcement theory
reward systems
telecommuting
twinning
two-factor theory
multinational corporations (MNC)
common characteristics
definition
emergence of
exporting
global strategic partnerships
joint ventures
licensure agreement
vertically integrated wholly-owned
subsidiaries
wholly-owned subsidiaries
N
National Labor Relations Act
need theory
content theory
definition
examples
primary needs
secondary needs
negotiator role
network structure
definition
organizational design
New Jersey Bell Telephone
Company
nominal group technique, decision
making
nonverbal communication
O
Occupational Safety and Health Act
OD. See organizational development
off-the-job training
oil companies
on-the-job training
ongoing operational plan
ongoing plans. See continuing plans
open system
definition
systems management theory
openness, quality school of
management
operational goals
definition
planning
operational plan
definition
ongoing
policy
precision
procedure
rule
single-use
operations management
oral communication
order, classical administrative theory
organic plan
organic structure
bureaucracy
definition
organization
common characteristics of
definition
informal
organization process, relationship to
organizational change
causes
changing
cultural
definition
degree of change
external environment
force-field analysis
internal environment
learning
mergers
mission change
organizational structure
people-centered
planning, extent of
process-oriented
refreezing
resistance to
restructuring
strategic
structural
target
Total Quality Management
unfreezing
organizational chart
organizational climate
definition
managerial environments
organizational culture
definition
managerial environments
organizational design
definition
divisional structure
environment
functional structure
interrelationships
life cycle
matrix structure
network structure
size
strategy
team structure
technology
Woodward, Joan
organizational development (OD)
definition
goals
intergroup development
people processes
process consultation
sensitivity training
survey feedback
team building
organizational makeup, quality school
of management
organizing
accountability
authority, principle of
centralized versus decentralized
chain of command
definition
delegation
functional authority
importance of
international manager
line authority
management function
relationship to planning
scalar principle
span of control
staff authority
unity of command
work specialization
orientation
definition
importance of
outputs, systems management theory
owners, directly interactive forces
P
Pakistan
participative leadership style
path-goal theory
payback analysis
people-centered
performance appraisal
definition
evaluations
360-degree feedback
performance evaluation
performance outcomes
performance simulation tests
personal challenges, global manager
personal impact skills
personal mastery
personal outcomes
personal styles, decision making
personality tests
personnel, renumeration of
Peru
philosophy, mission statements
philosophy of management
definition
managerial environments
physiological needs
plan
planned change
change agents
current client, diagnosing
definition
developing plan
evaluation
goals
implementation method,
developing
implementing plan
recognizing need for
planning
advantages
barriers
chapter checkout
contingency
definition
goals
international manager
management function
operational plans
relationship to organizing
strategic plans
tactical plans
plant managers
policy, operational plan
political dimensions, managerial
environments
political environment
ports
positive reinforcement
potential alternatives, developing
power plants
power versus authority
precision, operational plan
predisposed decision model
Pregnancy Discrimination Act of 1978
pre-international stage
privacy laws
problem-solving training
problems, defining
procedure
definition
operational plan
process consultation
process-oriented organizational change
process theories
behavior
definition
examples
produce-or-perish style of leadership
productivity
products, mission statements
profitability ratios
progression principle, Maslow’s hierarchy
of needs theory
protected classes, Equal Employment
Opportunity0
punishment, reinforcement theory
Q
quality
definition
Total Quality Management
quality school of management
continuous improvement
employee teams
goods and services, quality of
Kaizen
openness
organizational makeup
reengineering
trust
quantitative approach
definition
management information systems
management science
operations management
systems management theory
World War II
queuing theory
quotas
R
railroads
rational/logical decision model
recommended reading
records, classical administrative theory
recruitment
definition
strategies
reengineering
reference checking
referent power
reinforcement theory
relatedness needs
reliability, staffing
renumeration of personnel
resistance to organizational change
resistance to stress skills
resource allocator role
resources
definition
managerial environments
responsibility, classical administrative
theory
restructuring
Revlon
reward power
reward systems
risk
decision making
definition
rites and rituals, managerial environments
Roethlisberger, F. J.
Roosevelt, Franklin
rule
classical administrative theory
definition
operational plan
Russia
S
safety needs
Salvation Army
satisfice
decision making
definition
satisfiers
scalar chain, classical administrative
theory
scalar principle
definition
organizing
Schuessler, John T.
SDWT. See self-directed work teams
selective perception
self-actualization needs
self-confidence, leadership trait
self-directed work teams (SDWT)
self-fulfilling prophecy
behavioral management theory
definition
self-objectivity skills
selling
Senge, Peter
sensitivity training
services, mission statements
sexual harassment, staffing laws and
regulations
shared vision
simulation
decision making
definition
single-use operational plan
situational approach, leadership
situational model
situational theory. See contingency theory
size, organizational design
skills
analytic thinking
behavioral flexibility
communication
conceptual
human
leadership
personal impact
resistance to stress
self-objectivity
technical
tolerance for uncertainty
small-batch production
definition
technology
smoothing, conflict management
social needs
social network. See grapevine
sociocultural dimension, indirectly
interactive forces
sociocultural environment
span of control
specialization, classical administrative
theory
spokesperson role
stability of tenure of personnel, classical
administrative theory
stable environments
staff authority, organizing
staffing
application forms
compensation
downsizing
four-fifths rules
international manager
interviews
laws and regulations3
management function
orientation
performance evaluation
planning
recruitment
testing
training
Stalker, George
strategic change
definition
organizational
strategic plan
definition
futures
strategy, organizational design
structural change
definition
organizational
structural problems
styles, leadership
subordination of individual interest,
classical administrative theory
subsystem, systems management theory
suppliers, directly interactive forces
supportive leadership style
survey feedback, organizational
development
Sweden
synergy, systems management theory
system thinking
T
tactical plan
definition
lower-level units
tariffs
definition
international environment
task orientation
taxes
Taylor, Frederick
team building
adjouring stage
common mistakes
forming stage
norming stage
organizational development (OD)
performing stage
storming stage
team learning
team structure
definition
organizational design
team style of leadership
teams
conflict management
cross-functional
effectiveness
functional
groups
mobs
performance outcomes
personal outcomes
self-directed work teams
teamwork
technical skills
technical training
technology
definition
managerial environments
organizational design
Woodward, Joan
telecommuting
definition
motivation
telling
tenure of personnel, classical administrative
theory
test marketing
testing
assessment centers
integrity tests
knowledge tests
performance simulation tests
personality tests
Theory X manager
Theory Y manager
third-party intervention, conflict
management
Thomas, Dave
Thorndike, E. L.
360-degree feedback appraisal
tolerance for uncertainty skills
tools, decision-making
top-down budgeting
top level management
Total Quality Management (TQM)
benefits
Crosby, Phillip
definition
Deming, W. Edwards
implementation
ISO 9000 Certification
Juran, Joseph
organizational change
principles
productivity
quality
TQM. See Total Quality Management
training
basic literacy
development plans
diversity
interpersonal skills
job rotation
mentoring programs
training (continued)
needs, determining
off-the-job
problem-solving
technical
traits, leadership
transformational leadership
transformational processes, systems
management theory
trust, quality school of management
twinning. See job sharing
two-factor theory
U
uncertainty, decision making
unfreezing, organizational change
Union of Japanese Scientists and Engineers
(JUSE)
unions, directly interactive forces
unit leader
unity of command
classical administrative theory
definition
organizing
unity of direction, classical administrative
theory
university deans
unstructured problems
upward communication
utilities
V
validity
definition
hiring
values, managerial environments
vertical job loading. See job enrichment
vertically integrated wholly-owned
subsidiaries, multinational
corporations
Vietnam-Era Veteran’s Readjustment
Assistance Act
vision
Vocational Rehabilitation Act
W
Wal-Mart
Web sites, recommended
Weber, Max
well-defined hierarchy
Wendy’s
Western Electric Company
Whirlpool Corporation
wholly-owned subsidiary
definition
multinational corporations
Woodward, Joan
work specialization
definition
organizing
Worker Adjustment and Retraining
Notification Act
World War I
written communication
Y
Yamaha
Z
zero-based budgeting
zero defects
definition
doing it right the first time
Index
A
Absoluteness of responsibility
Advantages of decentralisation
AllenL.A.
Art of effective performance appraisal
an introduction
basic problems
choosing appraising system
human factor in
management by objectives
of managers as managers
Audit Committee
B
BabbageCharles
Basics of departmentation
BiggeMorris L.
BlairJones and Simpson
Brainstorming
BreachE.F.L.
Categories of restrictive trade practices
Chapman
Chatterji..
Civil Rights Act
Commitment principles
Committee of Public Accounts
Concept of management
Controlling
definitions
important techniques
process of
Conway
Coordination and management
Cornerback
Cost factors in planning
Creative act
Criticalpoint standards
Crow and Crow
D
Development changes
heredity and environment
implications
maturation and learning
nature
significance
stages
Index
DawarR.S.
Dominant undertaking
DouglasShorwin
DavisR.c.
Delegation:
and decentralisation
definitions and meaning
effective
of authority: manner
principles of
weak
Degree of decentralisation
Dittenhofer
DruckerPeter
Development
E
Eason
Effective controlling
Effective coordination
Effective delegations
Elements of management:;.
EmersonHarrington
Erikson
Ethical issues
Ethical theories
deontological theories
justice approach
rightsbased approach
teleological theories
virtues approach
F
Farmer and Richman
Fauber
FayolHenri
FlippoE.B.
FollettMary Parker
Forecasting
Freud
Frustrations
Functional evaluation
Fundamentals of management
G
an introduction
great pioneers of thoughts
management process
managing for results
GanttHenry
Garret
General observations on management
Gessel
GilbrethFrank
Goodsell
Growth and development
changes
distinction between
meaning
principles of
purpose
GuilfordJ.P.
Guthrie
H
Hales
Hall
HalseyFrederick Arthur
Haynes and Massie
Hienemann
Hines
HongikC.H.
Human factor in performance appraisal
Hummel
HurleyM.E.
Hurlock
I
Implied imagination
Importance of planning
Important techniques of control
Interest and learning
Internal premises
J
Jerome
JonesEarnest
K
KantImmanuel
KazmierL.J.
Keith and GubeIline
Kernaghan
KlausmeireirH.J.
Kohlberg
Index
Koontz and O'Donnel
L
Lashley
Lawton
Learning
characteristics
concept
interests as motives
nature
plateaus in
process
use of incentives
Levels of aspiration
LeyKing and Gray
Longterm trends
M
MacFarland
MacLagan
Main areas of controlling
• MajorJohn
Management by objectives
better management
effective control
meaning
personal commitment
process
research
Management ethics
an introduction
Index
ethical issues
ethical theories
organisational dimension
public service ethos
roles and relationships of individual
rules and regulations code
theory and principles
Management process
Management:
and coordination
by objectives
general observations on
great pioneers of thoughts
principles of
process
Managing for results
MayoGeorge Elton
MBO
McGregor
Milton
Ministercivil servant relations
Mission and goals
Monopolies and Restrictive Trade
Practices Act
Monopolies Inquiry Commission
Mooney and Reilley
Morse and Wingo
Motivation
concept of learning
interests as
learning and nature
learning process
levels of aspiration
motives and frustrations
motives and goals
use of incentives in learning
Murphy
N
Newman and Summer
NewmanW.H.
NHS
NilesMarry Cushing
Nolan Committee
o
Objectives of planning
OdiorneGeorge
OECD
Organisation and departmentation
Organisational dimension
OsbornAlex F.
p
ParkerMary
PenningtonMalcolm
Permanent change
Planning in management
cost factors in
importance of
management by objectives~
mission and goals
monopolistic trade practices
objectives
plafUlblg process
policies
premises
strategies
trends and commitment
types of plans
Plans and programmes
Plowden
Policies
Pops
Power distribution
advantages of decentralisation
decentralisation
degree of decentralisation
delegation
delegation of authority
distribution of work
organisation and departmentation
Principles of delegation
Principles of growth and development
Principles of management
Principles of public services
Process of controlling
Progressive change
influencing factors
significant conditions for~
through~arning
R
Ranson and Stewart
Reiser
Index
Reporting and reports for control
Restrictive trade practice
Roethlisberger
Roles and relationships
RosenJ .K.
RossJames
Rules and regulations: code of conduct
S
Scalar principle
ScheinEdgar H.
SheldonOliver
SloanAlfred
Socrates
Standards for control
Steinberg and Austen
Steps in planning
Strategies
T
Taylor
TeadOrdway
TerryG.R.
Theory X and Theory Y
TownHenry Robinson
Traditional trait appraisal
Types of plans
U
Unity of Command
Urwick
Utilitarianism I
W
Weak delegation
Wingfield
Woodworthl
Work distribution
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